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Performance Analysis and Optimization of Inbound Call Centers - Lecture Notes in Economics and Mathematical Systems Softcover reprint of the original 1st ed. 2003 edition
Raik Stolletz
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Performance Analysis and Optimization of Inbound Call Centers - Lecture Notes in Economics and Mathematical Systems Softcover reprint of the original 1st ed. 2003 edition
Raik Stolletz
The material presented in this book is a result of my work in the field of call center management during the period 1999-2002. Since call arrivals and call-handling times are often random in inbound call centers, this thesis concentrates on the performance analysis and optimization using queueing models.
219 pages, 21 black & white illustrations, 21 black & white tables
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 17 de abril de 2003 |
| ISBN13 | 9783540008125 |
| Editoras | Springer-Verlag Berlin and Heidelberg Gm |
| Páginas | 219 |
| Dimensões | 155 × 235 × 12 mm · 335 g |
| Idioma | English |
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