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An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry - Springer Theses 2013 edition
Alireza Faed
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An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry - Springer Theses 2013 edition
Alireza Faed
This new methodology, in contrast to previous ones, is able to handle customer complaints with respect to different variables, thus allowing organizations to find their key customers and key complaints, and to address and provide solution to the major complaints of the key customers, hence promoting business development.
440 pages, 87 black & white illustrations, 11 colour illustrations, biography
| Mídia | Livros Hardcover Book (Livro com lombada e capa dura) |
| Lançado | 28 de junho de 2013 |
| ISBN13 | 9783319003238 |
| Editoras | Springer International Publishing AG |
| Páginas | 349 |
| Dimensões | 155 × 235 × 25 mm · 657 g |
| Idioma | French |
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