Performance Measurement in Financial Sector Institutions: the Impact of Using Multi-criteria Performance Measures on Managerial and Organisational Performance

The financial sector is seen as the economic backbone of every country, thus, the various stakeholders in the sector (emphasis placed on managers and organisations) are expected to carry out their responsibilities to the highest satisfaction. In order to ensure higher performance, the performance of these stakeholders need to be measured against targets, benchmarks or any indicator set by the organisation. The financial sector has long been characterized by measuring only financial performance of its institutions, leading to authors and a number researchers to call for the adoption of both financial and non-financial indicators in measuring the performance of managers and organisations. This book seeks to assess the impact of using the proposed multi-criteria performance measures on managerial and organisational performance in financial sector institutions.