Supply Chain and Logistics Management Made Easy: Methods and Applications for Planning, Operations, Integration, Control and Improvement, and Network Design

Marc Notes: This easy guide introduces the modern field of supply chain and logistics management, explains why it is central to business success, shows how its pieces fit together, and presents best practices you can use wherever you work. Myerson explains key concepts, tools, and applications in clear, simple language, with intuitive examples that make sense to any student or professional. Review Quotes: "Paul Myerson's new book is a refreshing and a welcomed addition to the field, offering the reader a clear and easy-to-understand presentation of the key concepts and methods used in the field of supply chain management. His work is not only easy to understand but also comprehensive in coverage. "I highly recommend it to university professors who want to incorporate it in their undergraduate and graduate courses in supply chain management. I have become a real fan of "Supply Chain and Logistics Management Made Easy." Certainly, nothing in life is easy, but Paul Myerson's new book has made the field more attractive and popular." -Richard A. Lancioni, Professor of Marketing and Supply Chain Management, Fox School of Business & Management, Temple University "Is it possible to take a discipline that involves millions of moving things, people, and processes and make it easy? Paul has taken the complex subject of supply chain and delivered a thorough and easy-to-understand review of all its elements. For the business student, the book provides a comprehensive view of the supply chain and serves as an effective introduction to the discipline and as an effective teaching tool. For the supply chain expert, this book is an excellent tool for reflection on all things supply chain. Each section brings back thoughts of the challenges the accomplished supply chain leader has faced. The book is an excellent resource for anyone in business who is looking to work in or currently works in supply chain management." -Gary MacNew, Regional Vice President, Supply Chain Optimizers "This is an excellent read for both students and professionals who are interested in gaining a better understanding of what supply chain and logistics is all about. It is an easy-to-understand handbook for anyone who has a need to better understand supply chain management or is responsible for helping their organization gain an advantage from their supply chain. Myerson's book should be on every manager's bookshelf for ready reference." -Robert J. Trent, Ph. D., Supply Chain Management Program Director, Lehigh University "Paul does a great job compacting supply chain management and logistics into one text. I wish I would have had this book when I was a logistics student 30+ years ago, but it's a great text and reference for me now, too. The SCM discipline is very wide and diverse now. This book captures all the elements. A complete professional reference. An easy read that teaches." -Andy Gillespie, Director, Global Logistics, Ansell "Practical, accessible, up-to-date, and covering today's best practices, "Supply Chain and Logistics Management Made Easy "is the ideal introduction to modern supply chain management for every manager, professional, and student." -Oliver Yao, Associate Professor, Lehigh UniversityBiographical Note: Paul A. Myerson is a Professor of Practice in Supply Chain Management at Lehigh University and holds a B. S. in Business Logistics and an M. B. A. in Physical Distribution. Professor Myerson has an extensive background as a Supply Chain and Logistics professional, consultant, and teacher. Prior to joining the faculty at Lehigh, Professor Myerson has been a successful change catalyst for a variety of clients and organizations of all sizes, having over 30 years experience in Supply Chain and Logistics strategies, systems, and operations that have resulted in bottom-line improvements for companies such as General Electric, Unilever, and Church and Dwight (Arm & Hammer). Professor Myerson created and has marketed a Supply Chain Planning software tool for Windows to a variety of companies worldwide since 1998. He is the author of the books "Lean Supply Chain & Logistics "(McGraw-Hill, Copyright 2012) and "Lean Wholesale and Retail "(McGraw-Hill, Copyright 2014) as well as a Lean Supply Chain and Logistics Management simulation training game and training package (Enna.com, copyright 2012-13). Professor Myerson also writes a column on Lean Supply Chain for "Inbound Logistics Magazine "and a blog for "Industry Week "magazine. Table of Contents: Part I: Supply Chain and Logistics Management: Overview 1Chapter 1: Introduction 3Supply Chain Defined 4SCOR Model 5An Integrated, Value-Added Supply Chain 7The Value Chain 7Leveraging the Supply Chain 8Supply Chain Strategy for a Competitive Advantage 9Segmenting the Supply Chain 10The Global Supply Chain and Technology 11Chapter 2: Understanding the Supply Chain 13Historical Perspective 13Value as a Utility 14Organizational and Supply Chain Strategy 15Mission Statement 15SWOT Analysis 16Strategic Choices 17Supply Chain Strategy Elements and Drivers 17Supply Chain Strategy Methodology 19Supply Chain Opportunities and Challenges 23Supply Chain Talent Pipeline 26Career Opportunities in Supply Chain and Logistics Management 27Growing Demand 27Part II: Planning for the Supply Chain 31Chapter 3: Demand Planning 33Forecasting Used to Be Strictly Like "Driving Ahead, Looking in the Rearview Mirror" 34Forecasting Realities 35Types of Forecasts 36Demand Drivers 36Forecasting Process Steps 37Quantitative Versus Qualitative Models 38Qualitative Models 38Quantitative Models 39Product Lifecycles and Forecasting 40Introduction 41Growth 41Maturity 41Decline 41Time Series Components 42Time Series Models 43Associative Models 44Correlation 45Seasonality 45Multiple Regression 46Forecasting Metrics 46Forecast Error Measurement 47Demand Forecasting Technology and Best Practices 48Chapter 4: Inventory Planning and Control 51Independent Versus Dependent Demand Inventory 51Types of Inventory 53Costs of Inventory 53Carrying or Holding Costs 54Ordering Costs 54Setup Costs 54Total Cost Minimized 55Economic Order Quantity Model 56Basic EOQ Calculation 57Reorder Point (ROP) Models 57Fixed-Quantity Model 57Fixed-Period Model 60Single-Period Model 61ABC Method of Inventory Planning and Control 61Realities of ABC Classification 62Other Uses for ABC Classification 63Inventory Control and Accuracy 63Cycle Counting 63Key Metrics 64Inventory Planning and Control Technology 65Software 65Hardware 67Careers 67Chapter 5: Aggregate Planning and Scheduling 69The Process Decision 70Goods and Service Processes 70Planning and Scheduling Process Overview 72Aggregate Planning 74S&OP Process 74Demand and Supply Options 76Aggregate Planning Strategies 78Master Production Schedule 78Production Strategies 79System Nervousness 80Material Requirements Planning 80Bill of Materials 80MRP Mechanics 81Short-Term Scheduling 83Types of Scheduling 84Sequencing 84Finite Capacity Scheduling 85Service Scheduling 85Technology 86Part III: Supply Chain Operations 87Chapter 6: Procurement in the Supply Chain 89Make or Buy 90Outsourcing 90Other Supply Chain Strategies 91The Procurement Process 93Identify and Review Requirements 93Establish Specifications 94Identify and Select Suppliers 95Determine the Right Price 97Issue Purchase Orders 98Follow Up to Ensure Correct Delivery 99Receive and Accept Goods 100Approve Invoice for Payment 100Key Metrics 100Technology 101Chapter 7: Transportation Systems 103Brief History of Transportation Systems in America 103Transportation Cost Structure and Modes 105Transportation Costs 105Modes 105Legal Types of Carriage 110For Hire 110Private 110Transportation Economics 111Transportation Cost Factors and Elements 111Rates Charged 114Effects of Deregulation on Pricing 115Pricing Specifics 115Documents 116Domestic Transportation Documents 116International Transportation Documents 119Key Metrics 122Technology 122Chapter 8: Warehouse Management and Operations 125Brief History of Warehousing in America 126Economic Needs for Warehousing 126Types of Warehouses 127Warehouses by Customer Classification 127Warehouses by Role in the Supply Chain 128Warehouses by Ownership Type 129Warehouse Economic Benefits 131Consolidation 132Accumulation, Mixing, and Sorting 133Postponement 134Allocation 134Market Presence 135Warehouse Design and Layout 135Size of Facility 135Facility Layout 137Warehouse Operations 140Packaging 141Key Metrics 142Customer-Facing Metrics 142Technology 143Warehouse Management Systems 143Yard Management Systems 145Chapter 9: Order Management and Customer Relationship Management. .147Order Management 148Order Placement 148Order Processing 148Order Preparation and Loading 149Order Delivery 150Customer Relationship Management 150Customer Service 150Customer Relationship Management 154Technology 155Chapter 10: Reverse Logistics and Sustainability 157Reverse Logistics Activities 157Repairs and Refurbishing 158Refilling 159Recall 159Remanufacturing 159Recycling and Waste Disposal 160Returns Vary by Industry 160Publishing Industry 160Computer Industry 160Automotive Industry 160Retail Industry 161Reverse Logistic Costs 161Reverse Logistics Process 161Receive 161Sort and Stage 161Process 162Analyze 162Support 162Reverse Logistics as a Strategy 162Using Reverse Logistics to Positively Impact Revenue 162Other Strategic Uses of Reverse Logistics 163Reverse Logistics System Design 164Product Location 164Product Collection System 164Recycling or Disposal Centers 165Documentation System 165Reverse Logistics Challenges 165Retailer-Manufacturer Conflict 165Problem Returns and Their Symptoms 166Cause and Effect 166Reactive Response 166Managing Reverse Logistics 166Gatekeeping 167Compacting the Distribution Cycle Time 168Reverse Logistics Information Technology Systems 168Centralized Return Centers 168Zero Returns 169Remanufacture and Refurbishment 169Asset Recovery 170Negotiation 170Financial Management 170Outsourcing 170Reverse Logistics and the Environment 170Supply Chain Sustainability 171Green Logistics 171Chapter 11: Global Supply Chain Operations and Risk Management 173Growth of Globalization 173Factors Influencing Globalization 174Reasons for a Company to Globalize 174Global Supply Chain Strategy Development 175International Transportation Methods 177Ocean 177Air 177Motor 178Rail 178Global Intermediaries 178Global Supply Chain Risks and Challenges 178Questions to Consider When Going Global 179Key Global Supply Chain Challenges 180Risk Management 181Potential Risk Identification and Impact 181Sources of Risk 182Supply Chain Disruptions 183Risk Mitigation 184Part IV: Supply Chain Integration and Collaboration 187Chapter 12: Supply Chain Partners 189Outsourcing 189Reasons to Outsource 190Steps in the Outsourcing Process 191Supply Chain and Logistics Outsourcing Partners 192Traditional Service Providers 192Third-Party Logistics Providers 193Fourth-Party Logistics Service Providers 196Chapter 13: Supply Chain Integration Through Collaborative Systems 199Internal and External Integration 200Internal Integration 200External Integration 201Supply Chain Collaboration Methods: A Closer Look 206Quick Response 206Efficient Consumer Response 207Collaborative Planning, Forecasting, and Replenishment 208Chapter 14: Supply Chain Technology 211Supply Chain Information 211Supply Chain Information Needs 213Supply Chain Software Market 214Supply Chain Planning 215Supply Chain Execution 215Other Supply Chain Technologies 216SCM System Costs and Options 217Best-in-Class Versus Single Integrated Solution 217Consultants 218Current and Future Trends in Supply Chain Software 218Short-Term Supply Chain Technology Trends 218Emerging Supply Chain Technology Trends 219Part V: Supply Chain and Logistics Network Design 223Chapter 15: Facility Location Decision 225The Importance of Facility Location When Designing a Supply Chain 225Supply Chain Network Design Influencers 226Types of Distribution Networks 228Manufacturer Storage with Direct Shipping 228Manufacturer Storage with Direct Shipping and In-Transit Merge 229Distributor Storage with Carrier Delivery 230Distributor Storage with Last-Mile Delivery 232Manufacturer or Distributor Storage with Customer Pickup 233Retailer Storage with Customer Pickup 234Impact of E-Business on the Distribution Network 235Location Decisions 237Strategic Considerations 237Location Decision Hierarchy 238Dominant Factors in Manufacturing 240Dominant Factors in Services 240Location Techniques 240Location Cost-Volume Analysis 240Weighted Factor Rating Method 242Center of Gravity Method 243The Transportation Problem Model 245Technology 246Careers 246Chapter 16: Facility Layout Decision 249Types of Layouts 249Product Layouts 250Process Layouts 250Hybrid Layouts 253Cellular (or Work Cell) Layouts 253Fixed-Position Layout 255Facility Design in Service Organizations 255Designing and Improving Product Layouts 256Assembly Line Design and Balancing 256Work Cell Staffing and Balancing 258Warehouse Design and Layout Principles 260Design and Layout Process 260Technology 261Careers 262Part VI: Supply Chain and Logistics Measurement, Control, and Improvement 263Chapter 17: Metrics and Measures 265Measurement and Control Methods 265The Evolution of Metrics 266Data Analytics 266Measurement Methods 267Measurement Categories 267Balanced Scorecard Approach 268Customer Service Metrics 269Operational Metrics 269Financial Metrics 270SCOR Model 270Supply Chain Dashboard and KPIs 273Indicators 274Benchmarking 274Chapter 18: Lean and Agile Supply Chain and Logistics 277Lean and Waste 277History of Lean 278Value-Added Versus Non-Value-Added Activities 279Waste 280Lean Culture and Teamwork 281Lean Teams 282Kaizen and Teams 283Team and Kaizen Objectives 283Value Stream Mapping 283VSM Benefits 286Lean Tools 286Standardized Work 2885S-Workplace Organization System 288Visual Controls 289Facility Layout 289Batch Size Reduction and Quick Changeover 289Quality at the Source 290Point-of-Use Storage 291Total Productive Maintenance 291Pull/Kanban and Work Cells 291Lean and Six Sigma 292Chapter 19: Outlook for Supply Chain and Logistics Management 293Supply Chain and Logistics Career Outlook 293Trends in Supply Chain and Logistics Management 294Supply Chain Trends 294Logistics Trends 295Supply Chain Leadership Trends 296Supply Chain Technology Trends 297Conclusion 299References 301Index 305Publisher Marketing: THE PRACTICAL, EASY INTRODUCTION TO MODERN SUPPLY CHAIN/LOGISTICS MANAGEMENT FOR EVERY PROFESSIONAL AND STUDENT!COVERS CORE CONCEPTS, PLANNING, OPERATIONS, INTEGRATION, COLLABORATION, NETWORK DESIGN, AND MORESHOWS HOW TO MEASURE, CONTROL, AND IMPROVE ANY SUPPLY CHAININCLUDES PRACTICAL ADVICE FOR JUMPSTARTING YOUR OWN SUPPLY CHAIN CAREERThis easy guide introduces the modern field of supply chain and logistics management, explains why it is central to business success, shows how its pieces fit together, and presents best practices you can use wherever you work. Myerson explains key concepts, tools, and applications in clear, simple language, with intuitive examples that make sense to any student or professional. He covers the entire field: from planning through operations, integration and collaboration through measurement, control, and improvement. You'll find practical insights on hot-button issues ranging from sustainability to the lean-agile supply chain. Myerson concludes by helping you anticipate key emerging trends--so you can advance more quickly in your own career. Trillions of dollars are spent every year on supply chains and logistics. Supply chain management is one of the fastest growing areas of business, and salaries are rising alongside demand. Now, there's an easy, practical introduction to the entire field: a source of reliable knowledge and best practices for students and professionals alike. Paul A. Myerson teaches you all you'll need to start or move forward in your own supply chain career. Writing in plain English, he covers all the planning and management tasks needed to transform resources into finished products and services, and deliver them efficiently to customers. Using practical examples, Myerson reviews the integration, collaboration, and technology issues that are essential to success in today's complex supply chains. You'll learn how to measure your supply chain's performance, make it more agile and sustainable, and focus it on what matters most: "adding customer value."MASTER NUTS-AND-BOLTS OPERATIONAL BEST PRACTICESImprove procurement, transportation, warehousing, ordering, reverse logistics, and moreBUILD A BETTER GLOBAL SUPPLY CHAINManage new risks as you improve sustainabilitySTRENGTHEN KEY LINKAGES WITH YOUR PARTNERS AND CUSTOMERSGet supply chains right by getting collaboration rightPREVIEW THE FUTURE OF SUPPLY CHAINS--AND "YOUR SUPPLY CHAIN CAREER"Discover "where the puck is headed"--so you can get there first Contributor Bio:  Myerson, Paul Paul Myerson has been a successful change catalyst for a variety of clients and organizations of all sizes. He has more than 25 years of experience in supply chain strategies, systems, and operations that have resulted in bottom-line improvements for companies such as General Electric, Unilever, and Church and Dwight (Arm & Hammer). Myerson holds an MBA in Physical Distribution from Temple University and a BS in Logistics from The Pennsylvania State University. He is currently Managing Partner at Logistics Planning Associates, LLC, a supply chain planning software and consulting business (www.psiplanner.com). Myerson serves as an adjunct professor at several universities, including Kean University and New Jersey City University. He is the author of a Windows-based Supply Chain Planning software, and co-author of a new Lean supply chain and logistics management simulation training game by ENNA.