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Breaking Through Bureaucracy: A New Vision for Managing in Government
Michael Barzelay
Breaking Through Bureaucracy: A New Vision for Managing in Government
Michael Barzelay
Attacking a fundamental weakness of bureaucracy - misplaced or misdirected accountability - this treatise describes how public officials in Minnesota experimented with such ideas as customer service, empowering employees to resolve problems and selectively introducing market forces into government.
237 pages, 3 tables
Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
Lançado | 9 de outubro de 1992 |
ISBN13 | 9780520078017 |
Editoras | University of California Press |
Páginas | 237 |
Dimensões | 152 × 229 × 18 mm · 408 g |
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