Conte aos seus amigos sobre este item:
Horizontal Management: Beyond Total Customer Satisfaction D. Keith Denton
Você tem um perfil? Entrar
Presentes de Natal podem ser trocados até 31 de janeiro
Receba avisos sobre novos lançamentos de D. Keith Denton
O que dizem nossos clientes:
Adicione à sua lista de desejos do iMusic
Horizontal Management: Beyond Total Customer Satisfaction
D. Keith Denton
To learn more about Rowman & Littlefield titles please visit us at www.rowmanlittlefield.com.
212 pages
| Mídia | Livros Book |
| Lançado | 2000 |
| ISBN13 | 9780585121734 |
| Editoras | Rowman & Littlefield |
| Páginas | 212 |
| Dimensões | 150 × 220 × 20 mm · 471 g (Peso (estimado)) |
![Cover for Eli Burakian · Hiking Vermont: A Guide to the State's Greatest Hiking Adventures (Paperback Book) [Third edition] (2027)](https://imusic.b-cdn.net/images/item/original/531/9781493084531.jpg?eli-burakian-2027-hiking-vermont-a-guide-to-the-state-s-greatest-hiking-adventures-paperback-book&class=scaled&v=1791133332)
![Cover for Tracy Salcedo · Best Easy Day Hiking Guide and Trail Map Bundle: Lake Tahoe - Best Easy Day Hikes Series (N/A) [5th edition] (2027)](https://imusic.b-cdn.net/images/item/original/915/9781493080915.jpg?tracy-salcedo-2027-best-easy-day-hiking-guide-and-trail-map-bundle-lake-tahoe-best-easy-day-hikes-series&class=scaled&v=1786465536)
![Cover for Kathleen Bryant · The Four Corners: Timeless Lands of the Southwest (Paperback Book) [Second edition] (2027)](https://imusic.b-cdn.net/images/item/original/389/9781493074389.jpg?kathleen-bryant-2027-the-four-corners-timeless-lands-of-the-southwest-paperback-book&class=scaled&v=1699800053)
![Cover for Erik Molvar · Hiking Glacier and Waterton Lakes National Parks: A Guide to the Parks' Greatest Hiking Adventures (Paperback Book) [Sixth edition] (2027)](https://imusic.b-cdn.net/images/item/original/306/9781493086306.jpg?erik-molvar-2027-hiking-glacier-and-waterton-lakes-national-parks-a-guide-to-the-parks-greatest-hiking-adventures-paperback-book&class=scaled&v=1761780907)
![Cover for Mary Jo Mosher · Hiking Minnesota: A Guide to the State's Greatest Hiking Adventures (Paperback Book) [Fourth edition] (2027)](https://imusic.b-cdn.net/images/item/original/250/9781493080250.jpg?mary-jo-mosher-2027-hiking-minnesota-a-guide-to-the-state-s-greatest-hiking-adventures-paperback-book&class=scaled&v=1719354710)
![Cover for Linda Hamilton · Hiking the San Francisco Bay Area: A Guide to the Bay Area's Greatest Hiking Adventures (Paperback Book) [Third edition] (2026)](https://imusic.b-cdn.net/images/item/original/722/9781493071722.jpg?linda-hamilton-2026-hiking-the-san-francisco-bay-area-a-guide-to-the-bay-area-s-greatest-hiking-adventures-paperback-book&class=scaled&v=1681517833)
![Cover for Tracy Salcedo · Best Easy Day Hikes Lake Tahoe - Best Easy Day Hikes Series (Paperback Book) [Fifth edition] (2026)](https://imusic.b-cdn.net/images/item/original/892/9781493080892.jpg?tracy-salcedo-2026-best-easy-day-hikes-lake-tahoe-best-easy-day-hikes-series-paperback-book&class=scaled&v=1779013608)
![Cover for Randy Howe · Flags of the Fifty States: Their Colorful Histories And Significance (Paperback Book) [Second edition] (2026)](https://imusic.b-cdn.net/images/item/original/433/9781493090433.jpg?randy-howe-2026-flags-of-the-fifty-states-their-colorful-histories-and-significance-paperback-book&class=scaled&v=1782148332)
![Cover for Joshua Chamberlain · Maine's Place in History (Hardcover Book) [Annotated edition] (2026)](https://imusic.b-cdn.net/images/item/original/622/9781608937622.jpg?joshua-chamberlain-2026-maine-s-place-in-history-hardcover-book&class=scaled&v=1645343243)
![Cover for Bruce Grubbs · Hiking Arizona: A Guide to the State's Greatest Hiking Adventures (Paperback Book) [Sixth edition] (2026)](https://imusic.b-cdn.net/images/item/original/823/9781493080823.jpg?bruce-grubbs-2026-hiking-arizona-a-guide-to-the-state-s-greatest-hiking-adventures-paperback-book&class=scaled&v=1714221147)
![Cover for Laurence Parent · Hiking New Mexico: A Guide to the State's Greatest Hiking Adventures - Hiking New Mexico (Paperback Book) [Fifth edition] (2026)](https://imusic.b-cdn.net/images/item/original/982/9781493084982.jpg?laurence-parent-2026-hiking-new-mexico-a-guide-to-the-state-s-greatest-hiking-adventures-hiking-new-mexico-paperback-book&class=scaled&v=1725429708)
![Cover for Montana Hodges · Rockhounding Montana - Rockhounding Series (Paperback Book) [Fourth edition] (2025)](https://imusic.b-cdn.net/images/item/original/805/9781493088805.jpg?montana-hodges-2025-rockhounding-montana-rockhounding-series-paperback-book&class=scaled&v=1745530381)
![Cover for Karen Misuraca · Day Trips® from Sacramento: Getaway Ideas for the Local Traveler (Paperback Book) [Third edition] (2025)](https://imusic.b-cdn.net/images/item/original/607/9781493088607.jpg?karen-misuraca-2025-day-trips-from-sacramento-getaway-ideas-for-the-local-traveler-paperback-book&class=scaled&v=1731784758)
![Cover for Anne Anderson · Day Trips® from Tampa Bay: Getaway Ideas for the Local Traveler (Paperback Book) [Second edition] (2025)](https://imusic.b-cdn.net/images/item/original/050/9781493084050.jpg?anne-anderson-2025-day-trips-from-tampa-bay-getaway-ideas-for-the-local-traveler-paperback-book&class=scaled&v=1709417536)