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Service Innovation Anders Gustafsson
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Service Innovation
Anders Gustafsson
Views service as the value-creating activity that customers perform in their own context. The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, this book develops a model of service innovation and develop guidelines for what is required from the organizational perspective.
174 pages
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 30 de abril de 2016 |
| ISBN13 | 9781631574955 |
| Editoras | Business Expert Press |
| Páginas | 174 |
| Dimensões | 152 × 228 × 10 mm · 254 g |
| Idioma | Inglês |
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