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Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service
Richard S. Gallagher
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Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service
Richard S. Gallagher
Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.
252 pages, black & white illustrations
| Mídia | Livros Paperback Book (Livro de capa flexível e brochura) |
| Lançado | 31 de maio de 2011 |
| ISBN13 | 9781614342601 |
| Editoras | Booklocker Inc.,US |
| Páginas | 252 |
| Dimensões | 152 × 229 × 13 mm · 343 g |
| Idioma | English |
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